Minutes of WRA Committee meeting 6th June 2008
At 7.00pm at Pakenham House Sutton Coldfield
 

Present-
T.H. Hughes – Chairman. M. Williams - Secretary. J.Smith. M. Straker .J.Price.
R. Littlejohn. E. Francis. J. Perks.
 
1. Chairman opened meeting and welcomed all present.
 
2. Apologies P. Prior.
 
3. Chairman introduced members to new Resident Involvement Officer - Gemma Colley .
 
4. Chairman informed members that the new group structure was now set to go ahead. All agreed that the sooner this happened the better.
 
5. M. Williams read out report sent by D Corbett from the disabled forum. This contained the trip to Niadex and a forth coming phone conference Denise was thanked for her efforts
 
6. M Williams reported that only 2 items on the Security Budget for 2008 were now  to be completed these were both for fencing and the secretary would contact WHA to ensure they were completed on time
 
7. Chairman was pleased to report that WHA board had agreed the major points of the review on sheltered housing. WRA and WHA were going to now look at social clubs and how they are run. This was hopefully so an overall standard could be achieved in the future
   
8. As yet because of pressure of time the review on service charges has not started, it was hoped this could begin soon.
 
9. Members agreed that the charter update would be carried out now by Gemma who would report on the update at the next committee meeting
 
10.    Chairman stressed the need for more mystery shopping to be done.
 
11.    Chairman reported on WRAs input into the complaints procedure that was now being updated by WHA.
 
12.    A training day to learn more about supporting people was now arranged for the 12th June.   All agreed that a day for committee members to visit other sites would be good. This to be arranged.
 
13. Chairman then thanked all for attending and closed meeting.

Minutes of WRA Committee meeting 4TH April 2008
At 7.00pm at Pakenham House Sutton Coldfield
 

Present-
T.H. Hughes - Chairman. M. Williams - Secretary J. Smith. M. Straker. J. Price. R. Littlejohns.
P. Prior. J. Perks.
 
1. Chairman opened meeting and welcomed all present.
 
2. Apologies - E. Francis.
 
3. Chairman informed members that a new Resident Involvement Officer, Gemma Colley had now been appointed by WHA. and would take up her position on 1st May 2008
 
4. Chairman informed members that the new group structure was still being decided by WHA board members. All of the WRA committee agreed that the sooner a decision was made the better.

5. M. Williams reported that Mr. John Bates had offered his resignation from the Disability Forum (DAG) and from WRA committee and this was noted and accepted. Disabled forum members were going to visit Niadex at the NEC and Denise Corbett was now going to resume her place as disability forum co-ordinator and for the present would send her reports via email until such time as her health permitted her to attend meetings.
 
6. Security Bids for 2008 were now all priced and work was underway. Three new bids had been received and the Chairman and Secretary are going on site to look and evaluate these.
 
7. WRA were now waiting for WHA action plan in regards to the review on Sheltered Housing. The results of this review were due to be seen by WHA board members at their next meeting. It was hoped all the recommendations in the report would be evaluated by WHA and implemented where possible.
 
8. As yet because of pressure of time the review on service charges has not started, it was hoped this could begin soon.
 
9. Members agreed that the charter update for 2008/9 would be carried out when the new Resident Involvement Officer took up her position.
 
10.    Chairman stressed the need for more mystery shopping to be done.
 
11.    Chairman reported on WRAs input into the complaints procedure now being updated by WHA. 
 
12.    A training day to learn more about supporting people is being arranged and was welcomed by all. Chairman to liaise with Lucy Hales of WHA to set time and dates.
 
13. Chairmen then thanked all for attending and closed meeting.

Minutes of Committee meeting Tues. 29th Jan 2008
held at Park House Sutton Coldfield at 10.00 am
 
Present at meeting:- T. H. Hughes  Chairman.   M. Williams.  Secretary   J.Smith. M.Straker. J.Price. J.Perks. P.Prior. R.Littljohn.J.Bates.
 In attendance - B.Mitchell RPW. K Mullings and R Suffolk WHA
 
1. Chairman opened meeting and welcomed all present. He also welcomed the two new committee members (R Perks and Jean Price) and remindered all to address remarks through the chair and outlined the good relations we have with management. He also pointed out the reason for the change of venue and meal was a small reward to committee members for their work during the past year.
 
2. Apologies - Eric Francis.   
 
Minutes of last meeting agreed and signed.

4. Mr. R (Bob) Mitchell announced that he would be retiring at the end of March and all expressed their disapointment that he would be leaving but wished him well in his retirement.
 
5. Chairman spoke of  the training day due to continue after this meeting, this was to give all committee members a view of the training available for Tenant/Resident reps
     
6. Chairman and M. Williams gave report on work carried out so far in the review on sheltered housing by WRA. The fact finding was almost done and would be analyzed ready to submit to WHA in March. It was hoped that this review would help identify any areas where changes may need to be to made.

7. M Williams reported that 9 security/environmental bids for 2008 had been received. One of these was rejected by all members as it would only be of benefit to one property and all bids must benefit a community. The bids were passed to maintenance for pricing.
 
8. K Mullings (maintenance dept WH) reported on upgrading work on bathrooms due to be carried out this year. Also asked committee for approval on keeping the same colours for the painting programme, also a change of  colour on kitchen cupboard refurbishment. This was agreed.
 
9. The chairman introduced Mr.Isaacs from ‘Partners in Change’ who gave a detailed talk on training available for residents and how this could be accessed. This was continued after lunch and all members participated in discussions of how they would like further training.

10. The next committee meeting was arranged for the 29th Feb 2008 at Pakenham House
There being no further business the chairman again thank all for attending and closed the meeting.

Minutes of Committee meeting Tues. 29th Jan 2008
held at Park House Sutton Coldfield at 10.00 am
 
Present at meeting:- T. H. Hughes  Chairman.   M. Williams.  Secretary   J.Smith. M.Straker. J.Price. J.Perks. P.Prior. R.Littljohn.J.Bates.
 In attendance - B.Mitchell RPW. K Mullings and R Suffolk WHA
 
1. Chairman opened meeting and welcomed all present. He also welcomed the two new committee members (R Perks and Jean Price) and remindered all to address remarks through the chair and outlined the good relations we have with management. He also pointed out the reason for the change of venue and meal was a small reward to committee members for their work during the past year.
 
2. Apologies - Eric Francis.   
 
Minutes of last meeting agreed and signed.

4. Mr. R (Bob) Mitchell announced that he would be retiring at the end of March and all expressed their disapointment that he would be leaving but wished him well in his retirement.
 
5. Chairman spoke of  the training day due to continue after this meeting, this was to give all committee members a view of the training available for Tenant/Resident reps
     
6. Chairman and M. Williams gave report on work carried out so far in the review on sheltered housing by WRA. The fact finding was almost done and would be analyzed ready to submit to WHA in March. It was hoped that this review would help identify any areas where changes may need to be to made.

7. M Williams reported that 9 security/environmental bids for 2008 had been received. One of these was rejected by all members as it would only be of benefit to one property and all bids must benefit a community. The bids were passed to maintenance for pricing.
 
8. K Mullings (maintenance dept WH) reported on upgrading work on bathrooms due to be carried out this year. Also asked committee for approval on keeping the same colours for the painting programme, also a change of  colour on kitchen cupboard refurbishment. This was agreed.
 
9. The chairman introduced Mr.Isaacs from ‘Partners in Change’ who gave a detailed talk on training available for residents and how this could be accessed. This was continued after lunch and all members participated in discussions of how they would like further training.

10. The next committee meeting was arranged for the 29th Feb 2008 at Pakenham House
There being no further business the chairman again thank all for attending and closed the meeting.

    Minutes of WRA Committee meeting Held at Pakenham House
Sutton Coldfiled  29th November 2007

 
Present-
T.H.Hughes - Chairman. M Williams Secretary. J. Smith. M. Straker. J. Bates.
E. Francis. J. Price.
 
1.       The Chairman opened meeting and welcomed all present
 
2.       Apologies received from R. Littlejohn. and R. Mitchell (RPW)
 
3.       Minutes of previous meeting were read agreed and signed.
 
4.       Chairmen spoke of visit to Eastern Shires this was supposedly to look at their resident involvement.
All agreed it had been a pointless visit and that WRAC had nothing to learn.
 
5.     J. Bates was now appointed disability co-ordinator as D. Corbett had not put her name forward for re-Election. Denise was thanked for all her good work and help.
 
6.     M.Williams informed members that security bids for 2007  excepting the one at Woodford End were now completed .This last one was due to be finished before the end of the month.
 
7.     Chairman reported on the visits to other housing associations sheltered housing schemes. This was to look how these
schemes were run, to help in WRAs review on sheltered housing
 
8.     Chairman reported on areas of involvement for 2008. This was to be a review of service charges J.Smith and M.Straker were asked and agreed to be involved in this .
 
9.     M.Williams reported on the new ASB team at Boldmere Office that was to be used to tackle ASB cases that were a long term problem  and that WRA were to be consulted how this was to proceed.
       
10.   Chairman said that more Post Let inspections and Mystery shopping needed to be done in 2008.
 
11. All members agreed that A.Harmon should now be considered as resigning from WRA committee as he had not attended our last 3 meeting and not put his name forward for the AGM.
 
12.   It was agreed that a training day for committee members would be arranged for January.
Chairman to arrange this with B.Mitchell.

13 It was agreed that all committee members with computers could have one set of ink cartridges a year and that WRA would supply a printer to M.Staker.
        

 
15.   Chairman thanked all for attending and closed meeting.
 
                                               Next Meeting TBA

Minutes of WRA Committee meeting
19th July 2007 at Pakenham House

Present-
T.H. Hughes - Chairman. M. Williams.- Secretary B. Littlejohn. J. Smith. E. Francis.
J. Bates, M. Straker. A. Harman. D. Corbett.
J. Price S. Gallagher Observers.
H.Scarrett. Housing Director. R Mitchell TPW
 
1. The Chairman opened meeting and welcomed all present.
 
2.  Minutes of previous meeting were read, agreed and signed
 
3. H. Scarrett informed WRA members of the new involvement policy from the Housing Corporation. Most of the recommendations were already being implemented by WHA but WRA committee members needed to read the document and report back to the secretary as soon as possible with any comments so that it can be discussed in detail at the next consultative panel meeting.

4. H. Scarrett informed WRA of a proposed merger with Eastern Shires HA and spoke of the possible benefits it would bring to WHA
               
5.  H. Scarrett informed WRA about recent staff changes.    
      
6.  J. Bates reported on a training course he attended at Trafford Hall.
 
7. M Williams reported that completion of security bids for 2007 were well under way the only ones still to be done were fencing that was being made to order. J. Smith and M. Straker reported that the slabbing at their site was not of a very high standard and that the contractor’s attitude was not very cooperative.
 
8. Chairman reported on visits to sheltered schemes of other HA’s to gather information for WRA’s review of sheltered housing. He asked members for their input as WRA intend to visit all WHA’s sheltered sites in this review.

9. Chairman informed members of the review of service charges that would be taking place this year and again asked for committee members input.
 
10. B.Mitchell spoke of the need to do more mystery shopping. It was pointed out to the meeting that only Post Letting visits could be undertaken when notified by WHA that the new tenant had agreed to a visit from WRA.
 
11. R. Littlejohn spoke of anti-social behavior problems on his site that did not appear to be taken seriously by the Parkfields Office. H.Scarrett informed the meeting that she would look into the matter and that L. Fennelon was now the contact for future ASB problems. It was also agreed that Mr. Fennelon would be asked to attend the next committee meeting to outline any necessary procedures.
 
12. All members agreed that a training day how on how to deal with contractors and a refresher training for “Mystery Shopping’ would be beneficial. Mr. R. Mitchell was asked to arrange.
    
13. Chairman reminded everyone of the upcoming Residents conference and asked all present to recruit as many fellow residents as they could for the conference in October. We need at least 120 resident attendees to ensure its success.

14. The chairman presented WRA’s accounts for the six months to 30th June 2007
which were discussed and adopted.

15. H. Scarrett presented to the meeting a range of 3 colours of bathroom border tiles for new refurbishments. The committee agreed the new range was very attractive and supported the new colours.
 
16. Chairman then thanked all for attending and closed meeting.
 
                                             Next Meeting TBA
 

Minutes of WRA Committee meeting 3rd May 2007 at Pakenham House

Present:-
T.H.Hughes Chairman. M Williams. Secretary. B Mitchell RSW
B Littlejohn. J Smith.     . E Francis. J Bates. J. Price as an observer
 
1. Chairman opened meeting and welcomed all present.
 
2. Apologies- M Straker . A Harmon.
 
3. Minutes of previous meeting were read and agreed and signed
 
4. J. Bates reported on disability forum’s visit to Niadex  it was noted with disappointment that no Waterloo staff members had attended with the group.
Members felt that the exhibition was not as good as previous years.                                     
5. M Williams reported that WRA were due to go to Broomy Close to look at bid for this year, also that the pricing of all the bids was now being done by WH maintenance dept who had assured WRA that all work would be completed by October.
               
6. Chairman reported on visits to other HA sheltered schemes to look how they were run. This was to gather information to use in WRA’s Review of Sheltered Housing.
WRA have till March 2008 to complete this review as well as looking at service charges.
 
7. B Mitchell reported on the update of the Residents Charter and that the latest Action Plan would be published on our website.
 
8. Chairman reported on success of the Post Letting Reports done so far by resident inspectors. WHA have now introduced a new checklist based on our findings for inclusion in the Lettings Package.

9. Chairman also reported on training day at Kidderminster for more resident inspectors.
 
10. Chairman reported on items so far arranged for the Residents Conference and of the need for input from all members to make this event a success.
 
11. There being no other business Chairman thanked all for coming and closed meeting.
Next meeting TBA

Minutes of WRA Committee meeting
15th March 2007 at Pakenham House

Present-
T.H.Hughes Chairman. M Williams. Secretary.
B Littlejohn. J Smith. M Straker. E Francis. J Bates. D Corbett. A Harmon.
B Mitchell RSW

In attendance - L Cooke – (Community Grants & Loans) and 4 Resident Scheme Managers
 
Chairman opened meeting and welcomed all present.
 
1. L Cooke outlined Community Care Grants .Waterloo RSM’s attended this  meeting to take back this information to help residents on their scheme.
All were thanked for attending and then along with L Cooke left the meeting.
 
2. Minutes of previous meeting were read and agreed.
 
3.  D Corbett informed members that for next few months John Bates had agreed to help with disabled forum J Bates, is at present working with Bob organizing a visit to  Niadex.
 
5. M Williams reported that WRA had meeting with D Newman on the 19th March where this years security/environmental budget was on the agenda.          
 
6. J Smith reported on consultation with WHA to chose gas contractors for the next 5 years. She felt that resident input was taken on board in the decision to continue with Status as heating contractors.
   
7. M Straker reported on consultation at Birmingham Heart, where residents from a number of RSL’s together with staff, looked at future new build plans and were asked to give views on how or if they would alter them. This information was then to be used in future plans.

8. Chairman reported that areas of involvement for 2007 were Sheltered Housing and Service Charges. This had already started with a visit to a Bromford Housing sheltered scheme.
 
9. B Mitchell reported on the charter update and spoke of the need to widen the scope of the Consultative Panel meeting.  It was agreed to inform Helen Scarrett with items for the agenda
       
10. Chairman spoke of work done by members on the post let inspection and that we now move forward with the Mystery shopping. Mavis was now going to get this organized.
 
11. All agreed that the committee training day had been a great success and would like to have another one on a different subject We were all to consider what item the next training day should be about.
 
12. Chairman reported on items so far arranged for the Residents Conference and of the need for input from all members to make this event a success.

13. Chairman produced the accounts for the year ended 31st Dec 2006 These were discussed in detail.
 
14. There being no other business Chairman thanked all for coming and closed meeting.
 
                                                    Next meeting TBA
         

Minutes of WRA Committee meeting 11th January 2007 at Pakenham House

 Present –
 T.H. Hughes, Chairman M Williams. Secretary. B Mitchell RSW
B Littlejohn. J Smith. M Straker. J Bates. E Francis.
 
1.      Chairman opened meeting and welcomed all present.
 
2.      Apologies. A Harmon. D Corbett.
 
3.      Minutes of previous meeting were read, agreed and signed.
 
4.      Chairman spoke of success of Christmas party and asked members to consider a larger venue for next year.
 
5.      M Williams reported that security/environmental bids for 2007 had now been handed to WH.A. WRA members were asked to look for any environmental issues that needed to be addressed
 
6.      Committee members informed members that the main reviews carried out this year by WHA working with WRA would be RSM’s and Service Charges.
 
7.      B Mitchell gave all members a copy of the updated charter to read and then to comment on.
 
8.      Chairman reported on mystery shopping and post let inspections carried out so far. All information gathered from these exercises would be collated then passed on to WHA management. M. Williams gave five members post let inspections to do.
 
9.      Chairman told members of a crime prevention sticker that was going to be put in the next issue of the Resident; this was to warn residents to check who they let into their home.
 
10.  Committee informed that all places for the training day for “committee members” was now full and would take place on 20th January.
 
12.  Prize winners for The Resident competition were drawn and there being no other business Chairman thanked all for coming and closed meeting.
 
                                 Date of next meeting TBA  

Minutes of WRA meeting 26th October 2006
Held at Pakenham House at 7.00pm    

 
Present-
T.H.Hughes.Chairman. M Williams. Secretary.
D Corbett. J Smith. R Littlejohns. M Straker.
 
1. Chairman opened meeting and welcomed Mr R. Littlejohns and Ms M. Straker.
It was proposed and seconded and agreed that they be co-opted onto WRA committee but would not become full members until voted for at the AGM in December.
 
2. Apologies A Harmon J Bates. E Francis. B Mitchell.
 
3. Minutes of last meeting agreed and signed.
 
4. Disability Forum - D Corbett reported on disability forum meeting held at Sandham Grange and spoke of the good involvement by the Design dept .She was pleased to report that all new disabled and sheltered properties would now be fitted with electric stop cocks. The disabled Forum would like during the next year to consult with the Letting Dept of Waterloo to see if their input could help new disabled residents.
 
5. Chairman reported on WRAs recent visit to Leicester to help in the setting up of residents group.
 
6. Members were given a copy of the Charter update and asked to read and to discuss at the next committee meeting after the AGM.
 
7. A new form for post letting inspectors was approved, and Chairman was now to issue all committee members with an identity badge to use when visiting on WRAs behalf.
 
8. Chairman confirmed Friday 8th  December at 7pm and Wellington Court time and venue for Xmas party. Members were asked for contributions for free raffle.
 
9. Security Bids - M Williams confirmed that all the work on security bids for 2006 was now complete, and WRA are now awaiting bids for 2007
 
10. Chairman advised committee members of a special training day on 20th January 2007 and hoped that all would attend.
 
11. Chairman advised members that funding for WRA  asked for at the Consultative Panel meeting was now agreed by WHA .
 
12. Members agreed that our Residents Conference should take place in late September/early October - date to be confirmed after venue is confirmed. All agreed that a coach tour of Waterloo sites on the afternoon of the conference would be a good idea if practicable and within budget.
 
15. Competition prize winners were then drawn.
 
16. There being no other business Chairman thanked all for attending and closed the meeting.
 
         Date of next meeting AGM December 8th. 7pm at Wellington Court

Minutes of Meeting of WRAC 27th September 2006 at 7.00pm
At Sandham Grange

                                        
 
Present:-
T. H. Hughes. Chairman. M Williams Secretary.
D Corbett. J Smith. E Francis. J Bates. A Harman. B Mitchell RSW.

1. Chairman opened meeting and welcomed Mr. A. Harman and Mr. J. Bates It was proposed and seconded and agreed that they be co-opted onto WRA’s committee but would not become full members until voted for at the AGM in December.

2. Apologies, M Clark. D Corbett. B Randle.

3. Minutes of last meeting were agreed and signed.

4. Surveys - M Williams reported the good response to paint surveys also noted that there were very few complaints about the work done.

5. Meeting at Parkfields - Home owners meeting, arranged due to poor Waterloo satisfaction on WHA surveys. It was well attended but no real major issues were raised . Home ownership looking at those that were.

6. Disability Forum Report - The report from the forum was read by M Williams. It spoke of success of the recent Disability Forum meeting and thanked Development Dept for their good cooperation.

7. B Mitchell outlined WRA’s action plan for 2006/2007 to be further discussed at the forthcoming Consultative Panel Meeting

8. Chairman reported on the overall better response from Development and Home Ownership depts..

9. Residents Charter – Mr. Mitchell gave an outline of the present situation and indicated there were areas yet to be achieved and it would also be raised at the Consultative Panel Meeting

10. Chairman spoke of the change to void inspection - this would now be called Post Letting Inspection. A training day for post letting inspectors and mystery shoppers was arranged for Tuesday 17thOctober. This will be open to all interested in being an inspector.
10. AGM & Xmas Party _ Confirmation on venue and date of WRA’s AGM and Xmas party was agreed . Wellington Court on the 8th December.

11.Security & Environment Budget - M Williams gave report on security/ environmental bids for 2006, most were now complete, the remaining ones were due for completion at the end of this month. WRA had received 2 bids so far for 2007.

12. The training day for committee members was still to be arranged.

13. Members gave a resounding yes to a Residents Conference in 2007. Chairman pointed out that this would need input from all.

14. It was felt that Waterloos Road show should be run on a Saturday, if possible, to enable the working residents of Waterloo properties the chance to attend.

15.There being no other business chairman thanked all for attending and closed the meeting.

Date of next meeting TBA

Minutes of Meeting of WRAC 29th June 2006 at 7.00pm
At Pakenham House Sutton Coldfield

 
Present at meeting.
T.H. Hughes.- Chairman. M Williams.- Secretary.
D. Corbett. J. Smith. M.Sabin. E Francis. B.Mitchell RSW
In attendance :Mr. R Pottinger Chairman Waterloo Housing Society (West Midlands)
 
1.      Chairman opened meeting by welcoming Mr. Pottinger and introducing the committee
 
2.      Apologies –  M Clarke
 
3.      Minutes of last meeting were agreed and signed.
 
4.      M.Williams reported that a meeting for Parkfield Owners was in the process of being set up as a result of poor surveys and a one to one meeting with a resident
at Fulwell Mews.
 
5.      D. Corbett reported that amendments on draft policy for aids and adaptations
had now been passed to Lucy Hales and would hopefully been incorporated into the new policy document. Denise also reported that the Disability Forum would be holding a meeting in September at (provisionally) Sandham Grange.
                       
6 Chairman spoke of the involvement now happening between WRA and
Development and how this had improved since working with J Woods.
 
 
7.      B. Mitchell reported that Charter implementation was going well, but WRA did point out that they felt home ownership was lagging behind in their involvement compared with the other management teams
 
 
8.      Members agreed to a reward system for void inspectors and mystery shoppers.
This would be a £10-00 shopping voucher and travel expenses.
Chairman gave all members copy of form to be used by resident void inspectors
and stressed that resident inspectors were to use form to list any defects and
observations and return the form to WRA for analysis and comments.
 


9.      It was agreed by all members that a children’s Xmas party was not viable because of cost and insurance and other problems it would involve.
Venue for WRA Xmas party and AGM still to be decided but agreed to reserve
Wellington Court as a back up, and the date to be Friday 8th December.
 
 
10.  Security Budget- members were informed of two new bids that had been received and that work was due to start shortly. WRA would also look for any environmental work throughout the year. Management has assured us that all projects would be completed by end of October.
 
11.  B. Mitchell spoke of a training day for committee members, this was not just for WRA members but across the board of WHA residents groups. After being advertised in The Resident some residents had shown interest so this training was now to be organized by B Mitchell.
 
12. All members agreed that the computers sent back by ex committee members    
could be offered to any residents wanting them on a no strings attached basis.
   
13. B. Mitchell spoke of the change of content on WHA annual roadshow, it was
now to be based more on giving residents information. WRA members were
asked who and when they could attend.
M.Williams -7th-11th August. T Hughes-8th. D Corbett 9th. J Bates 10th.

14. The chairman reported that he was trying to put together a claim for a Lottery
grant to update several computers and other IT equipment and would report
back as soon as any further information is available.
 
15. There no being no other business chairman thanked all for attending and closed the meeting.                     
 
                   Next meeting TBA

Minutes of WRAC meeting 27th April 2006
Held 7.00pm at Pakenham House Sutton Coldfield

 
 Present at meeting.
T.H. Hughes. Chairman. M. Williams. Secretary. D. Corbett. J. Smith. M.Sabin. C. Robinson. B.Mitchell RS Residents J. Bates and M. Clarke as observers.
 
1.      Chairman opened meeting.
 
2.      Apologies – G. Seales. E. Francis.
 
3.      Minutes of last meeting were agreed and signed.
 
4.      M.Williams reported that three sites from WHA surveys were to be visited by WRA as satisfaction was low.
 
5.      D. Corbett reported on Disability forums visit to Niadex show. Also reported on draft policy for Aids and Adaptations which the disabled forum had been asked to look at by WHA. It was felt that one or two points needed altering and Denise would contact L. Hales about this.
 
6.      Chairman spoke of WRAs involvement with development and stressed this involved all WHA properties.
 
7.      B. Mitchell listed the update items on the charter but as time was short Chairman asked him to list these items and provide committee members with a copy.
 
8.      Members agreed that a reward system for void inspectors and mystery shoppers should be looked at by WRA.
 
9.      Chairmen spoke of Sandham Grange being a possible venue for Christmas party.
It was also agreed that a refundable deposit of £1:00 was to be charged for anyone putting their name down to attend Xmas party. This due to residents who booked places last year and then did not come.
Members were asked if a children’s Christmas party was viable- no decision was reached and Julie Smith and M Clark asked to look into and report back at the next meeting.
 
10.  Security Budget- members were informed of new bids that had been received.
 
11.  B .Mitchell spoke of a training day for committee members, and any one else wishing to attend

12.  B. Mitchell spoke of the change of content on WHA annual roadshow, it was to be based more on providing residents information. WRA members were asked who and when they could attend.
M. Williams -7th-11th August. T Hughes-8th. D Corbett 9th. J Bates 10th.August
 
13.  There no being no other business chairman thanked all for coming and closed the
meeting.                       Next meeting 25th May 2006

Minutes of WRAC meeting 9th February 2006
Held 7.00pm at Pakenham House Sutton Coldfield

 
Present:- T.H.Hughes - Chairman. M. Williams – Secretary M Sabin. G Seales. D Corbett. E Francis
D. Newman -- Maintenance Manager WH. J. Wood - Development Dept WH
Mr. & Mrs. Bates of Knight Court - Resident observers
B Mitchell TP Officer.
 
Apologies received.  C. Robertson. J Smith.  
 
1.Chairman opened the meeting by welcoming all attending
 
2.Minutes of last meeting agreed and signed
 
3. Chairman reported that at the AGM in Dec 2005 all the present committee had been re-elected.
He also spoke of success of Xmas Party
 
4.Nicola Scott-Moylan reported on consultation with L Hales to update Waterloos policy on ASB The first item they had looked at was Domestic Violence. N Scott –Moylan pointed out that putting domestic violence on this review was ground breaking work for Waterloo. WRA were informed that they would be kept up to date on this review.
 
5.D Newman informed WRA that all contractors would now be monitored on a monthly basis. WH staff would do this. He also asked WRA to look at customer report forms he was hoping to use to monitor maintenance dept performance. Training for void inspectors was to be arranged He also asked if items from his dept could be published in The Resident and that regular meeting with WRA could take place. WRA Members spoke about the need of a “MAN IN A VAN” for minor repairs; it was promised this would be looked at in the near future.   
 
6.J Wood from development spoke of need to involve WRA in all aspects of development and design. A meeting with the disability forum was to be arranged. He spoke of the hand over pack now being organized for all properties.
 
7.D Corbett informed members of forthcoming Niadex exhibition for disabled forum and also
she hoped for good cooperation from development.
 
8. B Mitchell reported on the excellent work done by J Smith on the young persons texting.
 
9. Chairman gave committee members a financial report on for the year ended 31 Dec 2005.
 
10. B Mitchell presented to WRAC a Charter action plan to read and pass back any comments by Wednesday 15th Feb 2006 He also suggested that consideration be given to arranging a Xmas Party for children of residents as a good way to meet the parents
 
11. M Williams gave D Newman Security/ environmental bids for 2006. As there were so few D Newman said that he would look at items from last year but would consult with WRA on any he thought merited further action.
 
12. M Williams apologised as no survey report had yet been done. Was promised for next meeting.
 
13. WRA agreed that the Network was to be more involved and ways to do this were to be looked at.
 
14.Chairman informed WRAC of the new website and asked for comments on any further information needed to be displayed on the site.

15. Resident competition winners were drawn.
 
16.Chairman asked members to confirm that forthcoming meetings would be held on the 3rd Thursday of the month. This was agreed
 
There being NOB Chairman thanked all for coming and closed meeting.
 
  Next meeting Consultative Panel meeting